Total Guest Care™

Environmental responsibility requires adherence to a philosophy centered on careful stewardship of the environment and is essential to the success of our clients and Copesan. To that end, Copesan operates with three guiding principles of pest management:

• We take specific, proactive actions to solve pest issues within the context of our natural ecology, even in the absence of regulatory mandates.
• We seek to use the most permanent solutions with the least amount of material, waste and disruption to the environment.
• We aggressively explore and implement alternatives, innovation, technology and advances in materials and methodology to reduce or replace pesticide use and support the sustainability of the earth.

These principles guide us in our pest management decisions and strategies which are geared to protect the safety and health of our clients and their employees, and to help preserve the integrity of our clients' brands.

Total Guest Care™ is a comprehensive IPM program. IPM incorporates the use of all applicable methods of controlling pests. Methods include inspection; evaluation; sanitation; education; mechanical, biological and cultural control; and the use of pest management materials only when required. Prevention is a cornerstone of IPM and Copesan's IPM Specialists are specifically trained to identify conditions that attract and support pest activity. Recommendations and proactive action strategies to prevent pest infestations are a standard part of our Total Guest Care program.

Total Guest Care™ consistently delivers pest-free lodging experiences for your guests in all your hotels throughout North America, supporting your efforts to drive brand consistency. Through Copesan University training that drives consistent, high-quality service; the focused attention of a go-to person; and regional resources when you need them, your hotel group can count on Copesan's locally-based service personnel to deliver a pest-free experience for your guests—guaranteed.

As an innovator in providing unparalleled pest management solutions, Copesan uses a proprietary, electronic data reporting system. RapidTrax™ which gives us the ability to deliver a wide range of solutions for communication, documentation and the monitoring of your program's effectiveness.

• Escalated Issue Email Notification provides you with important insight into critical issues requiring immediate attention.
• Electronic service reports capture essential service details including:  pest activity, types of pests, sanitation and structural deficiencies, materials used and time and date of service.
• Web-based data allows designated client employees to access service details on a secured site, view trend reports and generate customized summary reports.
• Deficiency Notices triggered by unresolved sanitation or structural deficiencies make follow-up easy and ensure that conditions conducive to pest activity are resolved.

Copesan's Total Guest Care™ account management structure ensures service follow-up and issue resolution. Program changes are handled with professionalism and attention to detail. We dedicate account management resources to mobilize, coordinate and synchronize our service delivery with the goals and objectives of your organization. Our emphasis on proactive communication and closing the loop is backed by an extensive local and regional service organization that delivers quick and effective resolution to any pest issues.

Copesan has the most extensive team of degreed technical experts in the pest management industry. Highly respected as innovators and leaders in service quality excellence, this team provides Copesan's service professionals with training in the latest technology and techniques required to keep your properties free of pests. Each Copesan client is provided direct access to this wealth of expertise.