Did You Know
Quality Assurance
Quality Assurance
On a North American basis, Copesan, and our service Partners, assure the quality of service through consistent application of an established set of performance standards. These standards make it possible for us to guarantee consistent service to all of your facilities - no matter where they are located. Because we are responsible to each other, with our individual companies’ reputations at stake, adherence to these performance standards receives the highest priority.
This evaluation of our pest management program and the factors that impact its effectiveness will be used to ensure our services are aligned with the goals of your organization.
Escalated Issue Email Notification
These notifications allow you to focus on potentially critical issues requiring immediate attention. They can be customized based on your needs and are emailed from Copesan.
90-Day Wellness Check
One of the most critical stages of a successful partnership is the implementation of a new service program. After 90 days of a location being on service, we will make a personal phone call to the management of the location. The purpose of this call will be to assess the satisfaction and effectiveness of our performance and to ensure that any pre-existing pest problems are being addressed.
Client Satisfaction Phone Surveys
Periodically, we will contact clients by telephone to provide your facilities with an opportunity to tell us how we might improve our services. In addition to pest service performance, we will ask your contact to rate our client service performance and account management efforts. While the brief survey takes only a few moments, the input of your staff is important and helps us improve our organization and the service we provide your facilities.
Annual Corporate Review
The Annual Corporate Review is a face-to-face meeting between your corporate personnel and Copesan representatives. The purpose of this meeting is to evaluate the program from a corporate perspective, discuss potential modifications to the program and define our goals and objectives for the upcoming year.
Monitoring Local Quality Reviews
Our corporate Quality Assurance Department will review each local Quality Assurance Audit to ensure any problems are being addressed and the program is meeting the needs of each location. Copesan’s comprehensive Quality Assurance program ensures that you are receiving the highest quality service.
